Brippo Monitor — Notifications and Error Cases
The Brippo Monitor tracks orders and payments processed through Brippo, detects potential issues automatically, and emails the customer so action can be taken before the order is lost.
The monitor analyses a set of specific criteria to decide when a notification is necessary. Below are the cases in which it will email the customer to review the order and take appropriate action.
Cases where the Monitor sends a notification
- 1
Duplicate Orders
When the system detects the same order has been submitted more than once — usually due to an error or a payment-process glitch — the monitor emails the customer asking them to confirm whether the duplication is intentional and what action to take.
- Example: the customer makes a purchase and an additional order is generated for the same products. The monitor detects the duplication and notifies them.
- 2
Discrepancy in the Payment Amount
If the order amount in the Brippo Dashboard does not match the amount recorded in Magento, the monitor emails the customer to flag the discrepancy. This typically points to a payment-processing or sync issue between the two platforms.
- Example: the customer pays, but the final amount in the Brippo Dashboard differs from Magento. The monitor sends an email so they can review.
- 3
Payment Completed, Order Canceled
When a payment is completed successfully but the order remains in a "canceled" status, the monitor flags the discrepancy and notifies the customer so they can investigate.
- Example: the customer pays, but a sync or configuration error leaves the order as "canceled" instead of "completed." The monitor emails the customer.
- 4
Payment Not Completed, Order Not Canceled
If a payment did not succeed but the order is still active, the monitor notifies the customer so they can act before the order is processed in error.