How to Manage Disputes in Brippo
When a customer disputes a charge, it means they have questioned a transaction made with their card. The dispute process can be complex, and Brippo will hold the involved funds until it is resolved. Here's a guide on how to handle these situations effectively.
- 1
Understand the Nature of Disputes
Disputes arise when a customer does not recognize or questions a purchase. Brippo acts as an intermediary, temporarily holding funds until the situation is investigated. Before taking any action, it's essential to thoroughly understand the transaction details and the reason for the dispute.
- 2
Review the Details of the Dispute
Before proceeding, verify the basic information:
- Transaction details: date, amount, and customer name.
- Reason for the dispute: the rationale Brippo provides — understanding it helps determine the appropriate response.
- Possible communication with the customer: in some cases, speaking directly with the customer can resolve the conflict amicably and quickly.
- 3
Prepare a Response
If you decide to respond to the dispute, back up your case with solid evidence. Useful documents include:
- Payment receipts.
- Invoices or delivery proofs.
- Records of any communication you had with the customer. The information you provide must be clear and detailed — you won't be able to modify it after submitting it.
- 4
Importance of Accuracy
Once you submit your response, there is no way to correct or add information. Carefully review every detail to ensure all evidence is correct and sufficient.