SMS Order Recovery

SMS Order Recovery recovers failed or incomplete payments by sending the customer a secure payment link via text message. The customer can retry payment in seconds — typically straight from their phone.

Step-by-Step Guide

1. 1

   Get the API Key from the Brippo Dashboard

   Before using SMS recovery, you need your API Key from the Brippo Dashboard.

   • Sign in to your Brippo Dashboard.
   • Navigate to Settings → Developers.
   • Find your API Key and copy it — you'll need it in step 2.

   
2. 2

   Configure the API Key in Magento

   Once you have the API Key, paste it into your Magento configuration.

   • Open the Magento Admin Panel.
   • Navigate to Stores → Settings → Configuration → Sales → Payment Methods → Brippo Configured → Advanced.
   • Locate the API Key field and paste the key from the Brippo Dashboard.
   • Click Save Config.

   
3. 3

   Recover an Order via SMS

   With the API Key set, you can start sending SMS recovery messages to customers.

   • Go to Sales → Orders.
   • Locate an order with the status Brippo Incomplete [Do NOT Ship].
   • Open the order — you'll see the Recover Order with Brippo panel.

   Inside the panel, configure:

   • SMS: enter the customer's phone number.
   • Message: customise the SMS message that will be sent.

   Click Send to Customer to deliver the SMS recovery message.

   

What the customer sees

After you click Send to Customer:

• The customer receives an SMS containing a secure payment link.
• They open the link and complete payment for the existing order.
• The order continues its normal Magento processing flow once payment lands.